Chapter . Case 1: Using the Measures of Excellence in Evaluating a Résumé

Instructions Using Video Demonstration

While written instructions use words and static pictures to tell people what to do, instructional videos also show people what to do. Because video cameras and video editing software are not as expensive as they used to be, more organizations are choosing to create videos to help people follow their instructions and processes. Web-based videos are an effective way to provide instructions to an audience who can access videos over the Internet.

This video is from a company called Part Select that sells replacement parts for appliances and electronics. The video tells viewers how to replace a thermostat in a clothes dryer. A thermostat in a dryer tends to last several years, so it is likely that viewers will not have experience making this kind of repair.

Explore the video demonstration and answer the questions below. Then, “submit” your responses.

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Source: http://www.partselect.com/PS351925-Whirlpool-3977767-High-Limit-Thermostat.htm?SourceCode=15

Courtesy of PartSelect.com

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Question 1.13

Question 1.14

Question 1.15

Question 1.16

Question 1.17

Question 1.18