A claim letter is a polite, reasonable complaint. If you purchase a defective or falsely advertised product or receive inadequate service, you write a?claim letter. If the letter is convincing, your chances of?receiving a satisfactory settlement are good because most organizations realize that unhappy customers are bad for business. In addition, claim letters help companies identify weaknesses in their products or services.

The writer indicates clearly in the first paragraph that he is writing about an unsatisfactory product. Note that he identifies the product by model name.

The writer presents the background, filling in specific details about the problem. Notice how he supports his earlier claim that the problem embarrassed him professionally.

The writer states that he thinks the reader will agree that there was a problem with the equipment.

Then the writer suggests that the reader's colleague did not respond satisfactorily.

The writer proposes a solution: that the reader take appropriate action. The writer's clear, specific account of the problem and his professional tone increase his chances of receiving the solution he proposes.