Introduction for Writers
Instructor Welcome
Preface for Instructors
Chapter Introduction
What Is Technical Communication?
The Challenges of Producing Technical Communication
Skills and Qualities Shared by Successful Workplace Communicators
Thinking Visually: Characteristics of a Technical Document
Thinking Visually: Measures of Excellence in Technical Documents
How Communication Skills and Qualities Affect Your Career
A Process for Writing Technical Documents
A Look at Three Technical Documents
EXERCISE 1.1
EXERCISE 1.2
EXERCISE 1.3
Case 1: Using the Measures of Excellence in Evaluating a Résumé
Chapter Introduction
A Brief Introduction to Ethics
Your Ethical and Legal Obligations
The Role of Corporate Culture in Ethical and Legal Conduct
Understanding Ethical and Legal Issues Related to Social Media
Communicating Ethically Across Cultures
Thinking Visually: Principles for Ethical Communication
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Presenting Guidelines for Using Social Media
EXERCISE 2.1
EXERCISE 2.2
EXERCISE 2.3
EXERCISE 2.4
Case 2: The Ethics of Requiring Students to Subsidize a Plagiarism-Detection Service
Chapter Introduction
Thinking Visually: Advantages and Disadvantages of Collaboration
Managing Projects
Conducting Meetings
Using Social Media and Other Electronic Tools in Collaboration
Gender and Collaboration
Culture and Collaboration
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Critiquing a Draft Clearly and Diplomatically
EXERCISE 3.1
EXERCISE 3.2
EXERCISE 3.3
EXERCISE 3.4
EXERCISE 3.5
EXERCISE 3.6
Case 3: Accommodating a Team Member's Scheduling Problems
Chapter Introduction
Understanding Audience and Purpose
Using an Audience Profile Sheet
CHOICES AND STRATEGIES: Responding to Readers’ Attitudes
Techniques for Learning About Your Audience
Thinking Visually: Determining the Important Characteristics of Your Audience
Communicating Across Cultures
Applying What You Have Learned About Your Audience
Writing for Multiple Audiences
Determining Your Purpose
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Examining Cultural Variables in a Business Letter
EXERCISE 4.1
EXERCISE 4.2
EXERCISE 4.3
EXERCISE 4.4
CASE 4: Focusing on an Audience's Needs and Interests
Chapter Introduction
Understanding the Differences Between Academic and Workplace Research
Understanding the Research Process
Choosing Appropriate Research Methods
CHOICES AND STRATEGIES: Choosing Appropriate Research Techniques
Conducting Secondary Research
CHOICES AND STRATEGIES: Choosing Types of Questions for Questionnaires
Conducting Primary Research
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Evaluating Information from Internet Sources
EXERCISE 5.1
EXERCISE 5.2
EXERCISE 5.3
EXERCISE 5.4
EXERCISE 5.5
EXERCISE 5.6
CASE 5: Revising a Questionnaire
Chapter Introduction
Presenting Yourself Effectively
Using Basic Organizational Patterns
CHOICES AND STRATEGIES: Choosing Effective Organizational Patterns
Writing Clear, Informative Titles and Headings
Writing Clear, Informative Paragraphs
Writing Grammatically Correct Sentences
Structuring Effective Sentences
Choosing the Right Words and Phrases
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Revising for Conciseness and Simplicity
EXERCISE 6.1
EXERCISE 6.2
EXERCISE 6.3
EXERCISE 6.4
EXERCISE 6.5
EXERCISE 6.6
EXERCISE 6.7
EXERCISE 6.8
EXERCISE 6.9
EXERCISE 6.10
EXERCISE 6.11
EXERCISE 6.12
EXERCISE 6.13
EXERCISE 6.14
EXERCISE 6.15
EXERCISE 6.16
EXERCISE 6.17
EXERCISE 6.18
EXERCISE 6.19
EXERCISE 6.20
EXERCISE 6.21
EXERCISE 6.22
EXERCISE 6.23
EXERCISE 6.24
EXERCISE 6.25
EXERCISE 6.26
EXERCISE 6.27
EXERCISE 6.28
EXERCISE 6.29
Case 6: Emphasizing Important Information in a Technical Description
Chapter Introduction
Goals of Document Design
Planning the Design of Print and Online Documents
Understanding Design Principles
Designing Print Documents
CHOICES AND STRATEGIES: Creating Accessing Aids
Analyzing Several Print-Document Designs
Designing Online Documents
Analyzing Several Online-Document Designs
WRITER'S CHECKLIST
TECH TIP: How To Set Up Pages
TECH TIP: How To Create Borders and Screens
TECH TIP: How To Create Text Boxes
DOCUMENT ANALYSIS ACTIVITY: Analyzing a Page Design
EXERCISE 7.1
EXERCISE 7.2
EXERCISE 7.3
EXERCISE 7.4
EXERCISE 7.5
Case 7: Designing a Flyer
Chapter Introduction
The Functions of Graphics
Thinking Visually: Characteristics of an Effective Graphic
Understanding the Process of Creating Graphics
Using Color Effectively
Choosing the Appropriate Kind of Graphic
CHOICES AND STRATEGIES: Choosing the Appropriate Kind of Graphic
Creating Effective Graphics for Multicultural Readers
WRITER'S CHECKLIST
TECH TIP: How To Create Graphics in Excel
TECH TIP: How To Use Drawing Tools
TECH TIP: How To Create and Insert Screen Shots
DOCUMENT ANALYSIS ACTIVITY: Analyzing A Graphic
EXERCISE 8.1
EXERCISE 8.2
EXERCISE 8.3
EXERCISE 8.4
EXERCISE 8.5
EXERCISE 8.6
EXERCISE 8.7
Case 8: Creating Appropriate Graphics To Accompany a Report
Chapter Introduction
Understanding the Process of Writing Correspondence
CHOICES AND STRATEGIES: Choosing a Type of Correspondence
Presenting Yourself Effectively in Correspondence
Writing Letters
Writing Memos
Writing Emails
Writing Microblogs
Writing Correspondence to Multicultural Readers
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Following Netiquette in an Email Message
EXERCISE 9.1
EXERCISE 9.2
EXERCISE 9.3
EXERCISE 9.4
EXERCISE 9.5
EXERCISE 9.6
EXERCISE 9.7
Case 9: Setting Up and Maintaining a Professional Microblog Account
Chapter Introduction
Establishing Your Professional Brand
Understanding Four Major Ways To Look for a Position
Writing Résumés
Writing Job-Application Letters
Writing Follow-up Letters or Emails After an Interview
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Preparing a Résumé
EXERCISE 10.1
EXERCISE 10.2
EXERCISE 10.3
EXERCISE 10.4
EXERCISE 10.5
EXERCISE 10.6
Case 10: Identifying the Best-of-the-Best Job-Search Sites
Chapter Introduction
The Logistics of Proposals
The "Deliverables" of Proposals
Persuasion and Proposals
The Structure of the Proposal
Sample Internal Proposal
WRITER'S CHECKLIST
EXERCISE 11.a
EXERCISE 11.b
EXERCISE 11.c
DOCUMENT ANALYSIS ACTIVITY: Writing the Proposed Program
TECH TIP: How To Create a Gantt Chart
Case 11: Revising a Brief Proposal
Chapter Introduction
Writing Directives
Writing Field Reports
Writing Progress and Status Reports
Sample Progress Report
Writing Incident Reports
Writing Meeting Minutes
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Writing a Persuasive Directive
EXERCISE 12.1
EXERCISE 12.2
Case 12: Writing a Directive About Using Agendas for Meetings
Chapter Introduction
Understanding the Role of Recommendation Reports
Using a Problem-Solving Model for Preparing Recommendation Reports
Writing Recommendation Reports
Sample Recommendation Report
WRITER'S CHECKLIST
EXERCISE 13.1
EXERCISE 13.2
EXERCISE 13.3
EXERCISE 13.4
TECH TIP: How To Format Headers, Footers, and Page Numbers
TECH TIP: How To Create a Table of Contents
DOCUMENT ANALYSIS ACTIVITY: Analyzing an Executive Summary
Case 13: Analyzing Decision Matrices
Chapter Introduction
Writing Definitions
CHOICES AND STRATEGIES: Choosing the Appropriate Type of Definition
Writing Descriptions
Writing Instructions
Writing Manuals
WRITER'S CHECKLIST
DOCUMENT ANALYSIS ACTIVITY: Presenting Clear Instructions
EXERCISE 14.1
EXERCISE 14.2
EXERCISE 14.3
EXERCISE 14.4
EXERCISE 14.5
EXERCISE 14.6
EXERCISE 14.7
EXERCISE 14.8
EXERCISE 14.9
EXERCISE 14.10
Case 14: Choosing a Medium for Presenting Instructions
Chapter Introduction
Preparing the Presentation
Thinking Visually: Delivering the Presentation
Answering Questions After a Presentation
SPEAKER'S CHECKLIST
TECH TIP: How To Create a Master Page Design in Presentation Slides
TECH TIP: How To Set List Items To Appear and Dim During a Presentation
DOCUMENT ANALYSIS ACTIVITY: Integrating Graphics and Text on a Presentation Slide
EXERCISE 15.1
EXERCISE 15.2
EXERCISE 15.3
EXERCISE 15.4
Case 15: Understanding the Claim-and-Support Structure for Presentation Graphics
Appendix: Reference Handbook
Note Taking
APA Style
IEEE Style
MLA Style
Part B: Editing and Proofreading Your Documents
Punctuation
Mechanics
Proofreading Symbols and Their Meanings
References
Selected Bibliography
Preface for Instructors
Introduction for Students
Case 1: Graphics: Selecting and Presenting Data
Case 1 Scoring Guides
Case 2: Definitions and Descriptions: Helping Your Readers Understand
Case 2 Scoring Guides
Case 3: Correspondence: Considering Your Reader’s Point of View
Case 3 Scoring Guides
Case 4: Proposals: Seeing Proposals through Reviewers’ Eyes
Case 4 Scoring Guides
Case 5: Report: Learning to Write in an Organization
Case 5 Scoring Guides
Case 6: Instructions: Guiding Reader in Performing a Task
Case 6 Scoring Guides
Case 7: Presentation Graphics: Highlighting Important Information
Case 7 Scoring Guides
List of Documents by Genre
Introduction for Students
Preface for Instructors
Chapter 1: Planning Your Collaboration
Chapter 1 Exercises
Chapter 2: Definitions and Descriptions: Helping Your Readers Understand
Chapter 2 Exercises
Chapter 3: Getting Started with the Team Charter
Chapter 3 Exercises
Chapter 4: Getting Started with the Task Schedule
Chapter 4 Exercises
Chapter 5: Report: Learning to Write in an Oraganization
Chapter 5 Exercises
Chapter 6: Revising with Others
Chapter 6 Exercises
Chapter 7: Communication Styles and Team Diversity
Chapter 7 Exercises
Chapter 8: Troubleshooting Team Problems
Chapter 8 Exercises
Appendices
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Ch. 1: Additional Case 1
Ch. 1: Additional Case 2
Ch. 1: Additional Case 3
Ch. 1: Additional Exercise 1
Ch. 1: Additional Exercise 2
Ch. 1: Additional Exercise 3
Ch. 1: Additional Exercise 4
Ch. 1: Additional Exercise 5
Ch. 1: Additional Exercise 6
Ch. 1: Additional Exercise 7
Ch. 1: Additional Exercise 8
Suggested Responses to Additional Exercises and Cases for Chapter 1: Introduction to Technical Communication
Ch. 2: Additional Case 1
Ch. 2: Additional Case 2
Ch. 2: Additional Exercise 1
Ch. 2: Additional Exercise 2
Ch. 2: Additional Exercise 3
Ch. 2: Additional Exercise 4
Ch. 2: Additional Exercise 5
Ch. 2: Additional Exercise 6
Suggested Responses to Additional Exercises and Cases for Chapter 2: Understanding Ethical and Legal Obligations
Ch. 3: Additional Case 1
Ch. 3: Additional Case 2
Ch. 3: Additional Exercise 1
Ch. 3: Additional Exercise 2
Ch. 3: Additional Exercise 3
Ch. 3: Additional Exercise 4
Ch. 3: Additional Exercise 5
Suggested Responses to Additional Exercises and Cases for Chapter 3: Writing Collaboratively
Ch. 4: Additional Case 1
Ch. 4: Additional Case 2
Ch. 4: Additional Case 3
Ch. 4: Additional Exercise 1
Ch. 4: Additional Exercise 2
Ch. 4: Additional Exercise 3
Ch. 4: Additional Exercise 4
Ch. 4: Additional Exercise 5
Ch. 4: Additional Exercise 6
Ch. 4: Additional Exercise 7
Ch. 4: Additional Exercise 8
Suggested Responses to Additional Exercises and Cases for Chapter 4: Analyzing Your Audience and Purpose
Ch. 5: Additional Case 1
Ch. 5: Additional Case 2
Ch. 5: Additional Case 3
Ch. 5: Additional Exercise 1
Ch. 5: Additional Exercise 2
Ch. 5: Additional Exercise 3
Ch. 5: Additional Exercise 4
Ch. 5: Additional Exercise 5
Ch. 5: Additional Exercise 6
Ch. 5: Additional Exercise 7
Ch. 5: Additional Exercise 8
Suggested Responses to Additional Exercises and Cases for Chapter 5: Researching Your Subject
Ch. 6: Additional Case 1
Ch. 6: Additional Case 2
Ch. 6: Additional Case 3
Ch. 6: Additional Case 4
Ch. 6: Additional Case 5
Ch. 6: Additional Case 6
Ch. 6: Additional Case 7
Ch. 6: Additional Exercise 1
Ch. 6: Additional Exercise 2
Ch. 6: Additional Exercise 3
Ch. 6: Additional Exercise 4
Ch. 6: Additional Exercise 5
Ch. 6: Additional Exercise 6
Ch. 6: Additional Exercise 7
Ch. 6: Additional Exercise 8
Ch. 6: Additional Exercise 9
Ch. 6: Additional Exercise 10
Ch. 6: Additional Exercise 11
Ch. 6: Additional Exercise 12
Ch. 6: Additional Exercise 13
Ch. 6: Additional Exercise 14
Suggested Responses to Additional Exercises and Cases for Chapter 6: Writing for Your Readers
Ch. 7: Additional Case 1
Ch. 7: Additional Case 2
Ch. 7: Additional Exercise 1
Ch. 7: Additional Exercise 2
Ch. 7: Additional Exercise 3
Ch. 7: Additional Exercise 4
Ch. 7: Additional Exercise 5
Ch. 7: Additional Exercise 6
Ch. 7: Additional Exercise 7
Ch. 7: Additional Exercise 8
Suggested Responses to Additional Exercises and Cases for Chapter 7: Designing Print and Online Documents
Ch. 8: Additional Case 1
Ch. 8: Additional Case 2
Ch. 8: Additional Case 3
Ch. 8: Additional Exercise 1
Ch. 8: Additional Exercise 2
Ch. 8: Additional Exercise 3
Ch. 8: Additional Exercise 4
Ch. 8: Additional Exercise 5
Ch. 8: Additional Exercise 6
Ch. 8: Additional Exercise 7
Ch. 8: Additional Exercise 8
Ch. 8: Additional Exercise 9
Ch. 8: Additional Exercise 10
Ch. 8: Additional Exercise 11
Ch. 8: Additional Exercise 12
Suggested Responses to Additional Exercises and Cases for Chapter 8: Creating Graphics
Ch. 9: Additional Case 1
Ch. 9: Additional Case 2
Ch. 9: Additional Case 3
Ch. 9: Additional Exercise 1
Ch. 9: Additional Exercise 2
Ch. 9: Additional Exercise 3
Ch. 9: Additional Exercise 4
Ch. 9: Additional Exercise 5
Ch. 9: Additional Exercise 6
Suggested Responses to Additional Exercises and Cases for Chapter 9: Writing Correspondence
Ch. 10: Additional Case 1
Ch. 10: Additional Case 2
Ch. 10: Additional Case 3
Ch. 10: Additional Case 4
Ch. 10: Additional Exercise 1
Ch. 10: Additional Exercise 2
Ch. 10: Additional Exercise 3
Ch. 10: Additional Exercise 4
Suggested Responses to Additional Exercises and Cases for Chapter 10: Writing Job-Application Materials
Ch. 11: Additional Case 1
Ch. 11: Additional Case 2
Ch. 11: Additional Case 3
Ch. 11: Additional Exercise 1
Ch. 11: Additional Exercise 2
Ch. 11: Additional Exercise 3
Suggested Responses to Additional Exercises and Cases for Chapter 11: Writing Proposals
Ch. 12: Additional Case 1
Ch. 12: Additional Case 2
Ch. 12: Additional Case 3
Ch. 12: Additional Case 4
Ch. 12: Additional Exercise 1
Ch. 12: Additional Exercise 2
Ch. 12: Additional Exercise 3
Ch. 12: Additional Exercise 4
Suggested Responses to Additional Exercises and Cases for Chapter 12: Writing Informational Reports
Ch. 13: Additional Case 1
Ch. 13: Additional Case 2
Ch. 13: Additional Exercise 1
Ch. 13: Additional Exercise 2
Ch. 13: Additional Exercise 3
Suggested Responses to Additional Exercises and Cases for Chapter 13: Writing Recommendation Reports
Ch. 14: Additional Case 1
Ch. 14: Additional Case 2
Ch. 14: Additional Case 3
Ch. 14: Additional Case 4
Ch. 14: Additional Case 5
Ch. 14: Additional Case 6
Ch. 14: Additional Exercise 1
Ch. 14: Additional Exercise 2
Ch. 14: Additional Exercise 3
Ch. 14: Additional Exercise 4
Ch. 14: Additional Exercise 5
Ch. 14: Additional Exercise 6
Ch. 14: Additional Exercise 7
Ch. 14: Additional Exercise 8
Ch. 14: Additional Exercise 9
Ch. 14: Additional Exercise 10
Ch. 14: Additional Exercise 11
Ch. 14: Additional Exercise 12
Suggested Responses to Additional Exercises and Cases for Chapter 14: Writing Definitions, Descriptions, and Instructions
Ch. 15: Additional Case 1
Ch. 15: Additional Case 2
Ch. 15: Additional Case 3
Ch. 15: Additional Exercise 1
Ch. 15: Additional Exercise 2
Ch. 15: Additional Exercise 3
Ch. 15: Additional Exercise 4
Ch. 15: Additional Exercise 5
Suggested Responses to Additional Exercises and Cases for Chapter 15: Making Oral Presentations