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CHAPTER 1: Introduction to Technical Communication

Adecco Staffing. (2013). Lack of soft skills negatively impacts today’s workforce. Retrieved July 9, 2015, from http://www.adeccousa.com/about/press/Pages/20130930-lack-of-soft-skills-negatively-impacts-todays-us-workforce.aspx

Grammarly. (2014). Strong writing skills make you better at your job and are linked to higher pay (infographic). Retrieved June 5, 2015, from http://www.grammarly.com/blog/2015/strong-writing-skills-make-you-better-at-your-job-and-pay-more-infographic/

National Association of Colleges and Employers. (2014). Job outlook 2014, p. 8. Retrieved January 20, 2015, from http://www.naceweb.org/s10242012/skills-abilities-qualities-new-hires

TIME. (2013). The real reason new college grads can’t get hired. Retrieved January 20, 2015, from http://business.time.com/2013/11/10/the-real-reason-new-college-grads-cant-get-hired/

CHAPTER 2: Understanding Ethical and Legal Obligations

Bettinger, B. (2010). Social media implications for intellectual property law. Retrieved May 23, 2013, from www.slideshare.net/blaine_5/social-media-implications-for-intellectual-property-law

Donaldson, T. (1991). The ethics of international business. New York, NY: Oxford University Press.

Ethics Resource Center. (2014). 2013 national business ethics survey: Workplace ethics in transition. Retrieved January 20, 2015, from http://www.ethics.org/nbes/files/FinalNBES-web.pdf

Lipus, T. (2006). International consumer protection: Writing adequate instructions for global audiences. Journal of Technical Writing and Communication, 36 (1), 75–91.

Malachowski, D. (2013). Wasted time at work costing companies billions. Retrieved June 12, 2013, from www.salary.com/wasted-time-at-work-still-costing-companies-billions-in-2006

Proskauer Rose LLP. (2014). Social media in the workplace around the world 3.0. Retrieved November 20, 2014, from http://www.proskauer.com/files/uploads/social-media-in-the-workplace-2014.pdf

Sigma Xi. (2000). Honor in science. New Haven, CT: Author.

Trillos-Decarie, J. (2012). Marketing + sales + communication + legal = social strategy (PowerPoint presentation). Retrieved May 23, 2013, from http://www.slideshare.net/JasmineTrillos-Decarie/jasmine-vegas-conf-final

U.S. Census Bureau. (2012). ProQuest statistical abstract of the United States: 2013. Washington, DC: U.S. Government Printing Office.

U.S. Consumer Product Safety Commission. (2013). 2012 annual report to the President and Congress. Bethesda, MD: Author. Retrieved May 19, 2013, from www.cpsc.gov/PageFiles/123357/2011rpt.pdf

U.S. Federal Trade Commission. (2009, October 5). FTC publishes final guides governing endorsements, testimonials. Retrieved March 22, 2013, from www.ftc.gov/opa/2009/10/endortest.shtm

Velasquez, M. G. (2011). Business ethics: Concepts and cases (7th ed.). Upper Saddle River, NJ: Pearson.

CHAPTER 3: Writing Collaboratively

Cisco Systems, Inc. (2010). Cisco 2010 midyear security report. Retrieved July 22, 2010, from www.cisco.com/en/US/prod/collateral/vpndevc/security_annual_report_mid2010.pdf

Duin, A. H., Jorn, L. A., & DeBower, M. S. (1991). Collaborative writing—courseware and telecommunications. In M. M. Lay & W. M. Karis (Eds.), Collaborative writing in industry: Investigations in theory and practice (pp. 146–69). Amityville, NY: Baywood.

Karten, N. (2002). Communication gaps and how to close them. New York, NY: Dorset House.

Kaupins, G., & Park, S. (2010, June 2). Legal and ethical implications of corporate social networks. Employee Responsibilities and Rights Journal. Retrieved July 9, 2010, from www.springerlink.com/content/446x810tx0134588/fulltext.pdfDOI10.1007/s10672-010-9149-8

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Lustig, M. W., & Koester, J. (2012). Intercultural competence: Interpersonal communication across cultures (7th ed.). Boston, MA: Allyn & Bacon.

SilkRoad. (2013). Social media and workplace collaboration. Retrieved June 14, 2013, from http://pages.silkroad.com/rs/silkroad/images/Social-Media-Workplace-Collaboration-SilkRoad-TalentTalk-Report.pdf

CHAPTER 4: Analyzing Your Audience and Purpose

Bathon, G. (1999, May). Eat the way your mama taught you. Intercom, 22–24.

Bell, A. H. (1992). Business communication: Toward 2000. Cincinnati, OH: South-Western.

Bosley, D. S. (1999). Visual elements in cross-cultural technical communication: Recognition and comprehension as a function of cultural conventions. In C. R. Lovitt & D. Goswami (Eds.), Exploring the rhetoric of international professional communication: An agenda for teachers and researchers (pp. 253–76). Amityville, NY: Baywood.

Bureau of Economic Analysis. (2014a). Table 1308: U.S. direct investment position abroad, capital outflows, and income by industry of foreign affiliates: 2000 to 2013 [selected years]. ProQuest statistical abstract of the United States: 2014, online edition. Retrieved November 21, 2014, from http://statabs.proquest.com.libproxy.boisestate.edu/sa/abstract.html?table-no=1313&acc-no=C7095-1.28&year=2014&z=B444DFDF3BB71CBD73720D6BDC7897016C7DFC5E

Bureau of Economic Analysis. (2014b). Table 1300: U.S. international transactions by type of transaction: 2000 to 2013 [selected years]. ProQuest statistical abstract of the United States: 2014, online edition. Retrieved November 21, 2014, from http://statabs.proquest.com.libproxy.boisestate.edu/sa/abstract.html?table-no=1313&acc-no=C7095-1.28&year=2014&z=B444DFDF3BB71CBD73720D6BDC7897016C7DFC5E

Centers for Disease Control and Prevention. (2013). CDC.gov and social media metrics: April 2013. Retrieved July 9, 2013, from www.cdc.gov/metrics/reports/2013/oadcmetricsreportapril2013.pdf

Hoft, N. L. (1995). International technical communication: How to export information about high technology. New York, NY: Wiley.

Lovitt, C. R. (1999). Introduction: Rethinking the role of culture in international professional communication. In C. R. Lovitt & D. Goswami (Eds.), Exploring the rhetoric of international professional communication: An agenda for teachers and researchers (pp. 1–13). Amityville, NY: Baywood.

Tebeaux, E., & Driskill, L. (1999). Culture and the shape of rhetoric: Protocols of international document design. In C. R. Lovitt & D. Goswami (Eds.), Exploring the rhetoric of international professional communication: An agenda for teachers and researchers (pp. 211–251). Amityville, NY: Baywood.

U.S. Census Bureau. (2014). Table 43. ProQuest statistical abstract of the United States: 2014, online edition. Retrieved November 20, 2014, from http://statabs.proquest.com.libproxy.boisestate.edu/sa/abstract.html?table-no=43&acc-no=C7095-1.1&year=2014&z=AE0C3946262E8E270D0DFB6AFBFEFBA826334A9C

CHAPTER 5: Researching Your Subject

DeVault, G. (2013). Market research case study—Nielsen Twitter TV rating metric. Retrieved June 26, 2013, from http://marketresearch.about.com/od/market.research.social.media/a/Market-Research-Case-Study-Nielsen-Twitter-Tv-Rating-Metric.htm

Marcus, A. D. (2011, April 25). ALS study shows social media’s value as research tool. Wall Street Journal. Retrieved June 26, 2013, from http://online.wsj.com/article/SB10001424052748704489604576283010994997034.html

McCaney, K. (2013, June 18). Energy lab team explores new ways of analyzing social media. GCN. Retrieved June 26, 2013, from http://gcn.com/articles/2013/06/18/Energy-lab-new-ways-analyzing-social-media.aspx

CHAPTER 6: Writing for Your Readers

Benson, P. (1985). Writing visually: Design considerations in technical publications. Technical Communication, 32, 35–39.

Snow, K. (2009). People first language. Retrieved August 2, 2010, from www.disabilityisnatural.com/images/PDF/pfl-sh09.pdf

U.S. Census Bureau. (2012). Americans with disabilities: 2010. Retrieved July 23, 2013, from www.census.gov/prod/2012pubs/p70-131.pdf

Williams, J. M. (2007). Style: Lessons in clarity and grace (9th ed.). New York, NY: Pearson Longman.

CHAPTER 7: Designing Print and Online Documents

Biggs, J. R. (1980). Basic typography. New York, NY: Watson-Guptill.

Haley, A. (1991). All caps: A typographic oxymoron. U&lc, 18 (3), 14–15.

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Internet World Stats. (2013). Internet world users by language. Retrieved July 12, 2013, from www.internetworldstats.com/stats7.htm

Keyes, E. (1993). Typography, color, and information structure. Technical Communication, 40, 638–654.

Poulton, E. (1968). Rate of comprehension of an existing teleprinter output and of possible alternatives. Journal of Applied Psychology, 52, 16–21.

U.S. Department of Agriculture. (2002, March 5). Thermometer usage messages and delivery mechanisms for parents of young children. Retrieved April 4, 2002, from www.fsis.usda.gov/oa/research/rti_thermy.pdf

Williams, R. (2008). The non-designer’s design book (3rd ed.). Berkeley, CA: Peachpit Press.

Williams, T., & Spyridakis, J. (1992). Visual discriminability of headings in text. IEEE Transactions on Professional Communication, 35, 64–70.

CHAPTER 8: Creating Graphics

Brockmann, R. J. (1990). Writing better computer user documentation: From paper to hypertext. New York, NY: Wiley.

Gatlin, P. L. (1988). Visuals and prose in manuals: The effective combination. In Proceedings of the 35th International Technical Communication Conference (pp. RET 113–15). Arlington, VA: Society for Technical Communication.

Grimstead, D. (1987). Quality graphics: Writers draw the line. In Proceedings of the 34th International Technical Communication Conference (pp. VC 66–69). Arlington, VA: Society for Technical Communication.

Horton, W. (1992). Pictures please—presenting information visually. In Carol Barnum and Saul Carliner (Eds.), Techniques for technical communicators. New York, NY: Longman.

Horton, W. (1993). The almost universal language: Graphics for international documents. Technical Communication, 40, 682-693.

Levie, W. H., & Lentz, R. (1982). Effects of text illustrations: A review of research. Journal of Educational Psychology, 73, 195–232.

Morrison, C., & Jimmerson, W. (1989, July). Business presentations for the 1990s. Video Manager, 4, 18.

ProZ.com. (2013). Retrieved July 12, 2013, from http://search.proz.com/employers/rates

U.S. Census Bureau. (2013). ProQuest statistical abstract of the United States. Washington, DC: U.S. Government Printing Office. Retrieved July 20, 2013, from http://statab.conquestsystems.com/sa/abstract.html ?table-no=815&acc-no=C7095-1.16&year=2013&z=D221BAE892DDA2D7BFCBA95DB0B859487C40FCF2

White, J. V. (1984). Using charts and graphs: 1000 ideas for visual persuasion. New York, NY: R. R. Bowker.

White, J. V. (1990). Color for the electronic age. New York, NY: Watson-Guptill.

CHAPTER 9: Writing Correspondence

Hall, S. (2009, August 21). Twitter fan companies say it helps them get closer to customers. ITBusinessEdge. Retrieved November 11, 2013, from http://www.itbusinessedge.com/cm/community/features/articles/blog/twitter-fan-companies-say-it-helps-them-get-closer-to-customers

Sasaki, U. (2010). Japanese business etiquette for email. Retrieved September 3, 2010, from www.ehow.com/about_6523223_japanese-business-etiquette-email.html

Stibel, J. (2011, August 3). The simple way to avoid social media failures. HBR Blog Network. Retrieved September 6, 2012, from http://blogs.hbr.org/2011/08/the-simple-way-to-avoid-social

CHAPTER 10: Writing Job-Application Materials

Auerbach, D. (2012, August 29). How to get that computer to send your résumé to a real person. Retrieved August 4, 2013, from www.careerbuilder.com/Article/CB-3185-Resumes-Cover-Letters-How-to-get-that-computer-to-send-your-resume-to-a-real-person

Bowers, T. (2013, March 18). Would you hire someone with poor grammar skills? TechRepublic. Retrieved August 6, 2013, from www.techrepublic.com/blog/career-management/would-you-hire-someone-with-poor-grammar-skills/

Fottrell, Q. (2014). How job recruiters screen you on LinkedIn. Retrieved December 3, 2014, from http://www.marketwatch.com/story/how-recruiters-screen-you-on-linkedin-2014-05-02

Guerin, L. (2014). Can potential employers check your Facebook page? Retrieved February 26, 2015, from encyclopedia/can-potential-employers-check-your-facebook-page.html

Halzack, S. (2013, August 4). Tips for using LinkedIn to find a job. Washington Post. Retrieved August 4, 2013, from www.washingtonpost.com/business/capitalbusiness/tips-for-using-linkedin-to-find-a-job/2013/08/01/7c50c418-e0ff-11e2-8ae9-5db15d3c0fca_story.html

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Isaacs, K. (2012). Lying on your résumé: What are the consequences? Retrieved August 10, 2013, from http://college.monster.com/training/articles/51-lying-on-your-resume-what-are-the-consequences

Lorenz, M. (2012, May 31). Six ways hiring managers are spotting résumé lies. Retrieved August 5, 2013, from www.careerbuilder.com/Article/CB-3077-Resumes-Cover-Letters-6-ways-hiring-managers-are-spotting-resume-lies

Society for Human Resource Management. (2014). SHRM survey findings: Resumes, cover letters and interviews, 2014. Retrieved December 3, 2014, from http://www.shrm.org/research/surveyfindings/articles/pages/resume-cover-letter.aspx

Tysiac, K., and Amato, K. (2014). Vetting job candidates on social media? Beware the risk. Retrieved February 26, 2015, from http://www.cgma.org/Magazine/News/Pages/201410930.aspx?TestCookiesEnabled=redirect

U.S. Department of Labor. (2012, July 25). News (Document USDL-12-1489), p. 1. Retrieved August 6, 2013, from www.bls.gov/news.release/pdf/nlsoy.pdf

CHAPTER 11: Writing Proposals

Newman, L. (2011). Proposal guide for business and technical professionals (4th ed.). Farmington, UT: Shipleyn Associates.

Ohio Office of Criminal Justice Services. (2003). Sample grant proposal. Retrieved March 19, 2008, from www.graduate.appstate.edu/gwtoolbox/ocjs_sample_grant.pdf

Thrush, E. (2000, January 20). Writing for an international audience: Part I. Communication skills. Retrieved November 5, 2002, from www.suite101.com/article.cfm/5381/32233

U.S. Department of Defense. (2015). Military expenditures: 2000 to 2009 (payroll, contracts, and grants, selected fiscal years). ProQuest statistic abstract of the U.S.: 2015 online edition. Retrieved February 26, 2015, from http://statabs.proquest.com.libproxy.boisestate.edu/sa/abstract.html?table-no=519&acc-no=C7095-1.10&year=2015&z=9C00433F714E77E8CE92EDDC4E5A8E1C47849760

CHAPTER 13: Writing Recommendation Reports

Honold, P. (1999). Learning how to use a cellular phone: Comparison between German and Chinese users. Technical Communication, 46 (2), 195–205.

CHAPTER 14: Writing Definitions, Descriptions, and Instructions

Brain, M. (2005). How computer viruses work. Retrieved June 20, 2005, from http://computer.howstuffworks.com/virus1.htm

Canadian Association of Road Safety Professionals. (2009). High-tech vehicle safety systems: Adaptive cruise control. Retrieved August 29, 2013, from www.carsp.ca/hitech/hitech_acc.htm

Falco, M. (2008, January 14). New hope may lie in lab-created heart. Retrieved March 21, 2008, from www.cnn.com/2008/HEALTH/01/14/rebuilt.heart

Fraternity Insurance and Purchasing Group. (2013). Risk management (Manual), p. 8. Retrieved August 29, 2013, from http://cmssites.theginsystem.com/websites/fipg/?app=content&action=view&id=3

CHAPTER 15: Making Oral Presentations

Alley, M. (2007). Rethinking the design of presentation slides. Retrieved March 26, 2008, from www.writing.eng.vt.edu/slides.html

Fleming, M., & Levie, W. H. (Eds.). (1978). Instructional message design. Englewood Cliffs, NJ: Educational Technology Publications.

Nienow, S. (2013, July 6). How long does it take to create a really great presentation? Retrieved August 28, 2013, from http://redzestdesign.com/2013/10/how-long-does-it-take-to-create-a-really-great-presentation

Smith, T. C. (1991). Making successful presentations: A self-teaching guide. New York, NY: Wiley.