Chapter Introduction

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Page 55

JASON FALLS, THE DIGITAL STRATEGIST for the online retailer CaféPress, writes frequently about how companies can use social media to create relationships with customers. What does he say is the key to using social media for business? Knowing your audience. In a 2013 blog post, Falls wrote about some of the electronic services that can help companies figure out who their customers are so that they can better appeal to their interests. One of the services he discussed is DemographicsPro, which supplies information about your Twitter followers. Figure 4.1 shows part of the report that DemographicsPro supplied to Falls about his Twitter followers.

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Figure 4.1: Figure 4.1 Analysis of Twitter Followers

Organizations of all sorts, not just businesses, analyze their audiences. Government agencies that want to appeal to the general public—to urge them to eat better, get vaccinated, or sign up for health insurance, to name just a few campaigns—start by analyzing their audiences to learn how to motivate them. Political campaigns analyze voters to determine the issues they want to see addressed. Charities such as the March of Dimes analyze their audiences to improve the effectiveness of their communications.

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