Understanding the Process of Writing Correspondence

FOCUS ON PROCESS: Writing Correspondence

CHOICES AND STRATEGIES: Choosing a Type of Correspondence

Presenting Yourself Effectively in Correspondence

USE THE APPROPRIATE LEVEL OF FORMALITY

COMMUNICATE CORRECTLY

PROJECT THE “YOU ATTITUDE”

AVOID CORRESPONDENCE CLICHéS

COMMUNICATE HONESTLY

ETHICS NOTE: Writing Honest Business Correspondence

Writing Letters

ELEMENTS OF A LETTER

COMMON TYPES OF LETTERS

Writing Memos

GUIDELINES: Organizing a Memo

Writing Emails

GUIDELINES: Following Netiquette

DOCUMENT ANALYSIS ACTIVITY: Following Netiquette in an Email Message

Writing Microblogs

GUIDELINES: Representing Your Organization on a Microblog

Writing Correspondence to Multicultural Readers

WRITER’S CHECKLIST

EXERCISES

CASE 9: Setting Up and Maintaining a Professional Microblog Account and

REGARDLESS OF THE APPLICATION you use, you will communicate in writing every day on the job. This chapter discusses the four major formats used for producing workplace correspondence: letters, memos, emails, and microblog posts. Throughout this chapter, the word correspondence refers to all these forms.