5. TEAM EXERCISE Form small groups for this exercise on claim and adjustment letters. Have each member of your group study the following two letters. Then meet and discuss your reactions to the two letters. How effectively does the writer of the claim letter present his case? How effective is the adjustment letter? Does its writer succeed in showing that the company’s procedures for ensuring hygiene are effective? Does its writer succeed in projecting a professional tone? Write a memo to your instructor discussing the two letters. Attach a revision of the adjustment letter to the memo.

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