Annotated Examples make it easier for you to learn from the many model documents, illustrations, and screen shots throughout the text.

Guidelines boxes throughout the book summarize crucial information and provide strategies related to key topics.

Ethics Notes in every chapter remind you to think about the ethical implications of your writing and oral presentations.

Document Analysis Activities, located both in print and online, allow you to apply what you have just read as you analyze a real business or technical document.

Tech Tips for using basic software tools give you step-by-step, illustrated instructions on topics such as tracking changes, creating graphics, and modifying templates. Keywords in each Tech Tip help you use the Help menu in your word-processing software to find additional information.

Writer’s Checklists summarize important concepts and act as handy reminders as you draft and revise your work.

Cases in every chapter present real-world writing scenarios built around common workplace documents that you can critique, download, and revise.