Writing in the Workplace
Most of the world’s workplace communication takes place in writing. Although a conversation or voice mail may be forgotten or ignored, a written message provides a permanent record of a business exchange, often calling for action. This chapter first outlines some general guidelines for workplace writing and then shows you types likely to prove useful.
Why Writing in the Workplace Matters
In a College Course
- You write job applications, memos, and letters in your business communications course.
- You prepare a compelling application — letter, résumé, and memo of understanding about your goals — for the summer internship program.
In the Workplace
- You personalize letters and e-mails to clients every day, providing company services.
In Your Community
- You write a letter of support for a grant proposal to open a high school health clinic.
When have you already prepared workplace writing? In what situations might you do so in the future?