What is the first step in Melby’s process analysis?
A. |
B. |
C. |
D. |
According to Melby, what kind of blade makes the best ice?
A. |
B. |
C. |
D. |
What does Melby say you should do if you find a bug in the sno-cone machine?
A. |
B. |
C. |
D. |
How often does the family’s sno-cone machine break down?
A. |
B. |
C. |
D. |
Who does Melby describe as an example of the typical sno-cone customer?
A. |
B. |
C. |
D. |