KEY TERMS

Listening, p. 162

Hearing, p. 162

Understanding, p. 164

Interpreting, p. 164

Evaluating, p. 164

Remembering, p. 165

Mnemonics, p. 165

Responding, p. 166

Positive feedback, p. 166

Negative feedback, p. 166

Listening functions, p. 167

Multitask, p. 168

Listening style, p. 172

People-oriented listeners, p. 172

Content-oriented listeners, p. 172

Action-oriented listeners, p. 172

Time-oriented listeners, p. 172

Selective listening, p. 176

Pseudo-listening, p. 177

Aggressive listening, p. 177