TABLE 8.2
TIPS FOR MANAGING CONFLICT ONLINE
Nearly two-thirds of college students (61.2 percent) use mediated channels to engage in conflicts, most commonly via text messaging (Frisby & Westerman, 2010). While managing conflicts offline reduces attributional errors and boosts empathy, that isn't always possible or desirable. When you must deal with the conflict online, try these suggestions (Munro, 2002):
