- A conflict is a communication process between people who perceive incompatible goals or interference in achieving their objectives.
- How you approach a conflict—whether through avoidance, accommodation, competition, or collaboration—affects the outcomes.
- The approach you choose is influenced by several factors, including the power of those involved and whether people are willing to collaborate.
- Most conflicts end in one of five ways: separation, domination, compromise, integrative agreements, or structural improvements.
- Managing any conflict runs the risk of dealing with attributional errors, destructive messages, or cultural differences. You can minimize these obstacles by engaging in perception-checking, maintaining face, and practicing intercultural competence.