KEY TERMS

Conflict, p. 188

Avoidance, p. 191

Cumulative annoyance, p. 191

Pseudo-conflict, p. 192

Accommodation, p. 193

Power, p. 193

Competition, p. 194

Escalation, p. 194

Kitchen sinking, p. 195

Collaboration, p. 195

Separation, p. 200

Domination, p. 200

Compromise, p. 201

Integrative agreements, p. 201

Structural improvements, p. 202

Sniping, p. 205

Sudden-death statements, p. 205

Dirty secrets, p. 206