KEY TERMS

Small group, p. 262

Virtual small group, p. 264

Primary groups, p. 264

Secondary groups, p. 264

Forming, p. 265

Storming, p. 266

Norming, p. 266

Performing, p. 266

Adjourning, p. 266

Formal roles, p. 268

Group roles, p. 268

Task roles, p. 268

Maintenance roles, p. 268

Egocentric roles, p. 269

Social loafing, p. 269

Cohesive groups, p. 272

Norms, p. 272

Communication apprehension, p. 275

Argumentativeness, p. 276