KEY TERMS

Leadership, p. 288

Shared leadership, p. 288

Traits view of leadership, p. 289

Style view of leadership, p. 290

Autocratic leadership style, p. 290

Laissez-faire leadership style, p. 290

Democratic leadership style, p. 290

Situational view of leadership, p. 290

Functional view of leadership, p. 292

Communication climate, p. 294

Groupthink, p. 298

Substantive conflict, p. 298

Affective conflict, p. 298

Structured problem-solving approach, p. 301

Group brainstorming, p. 302

Decision making, p. 305

Consensus, p. 306

Meeting agenda, p. 308

Meeting minutes, p. 309