KEY TERMS

Interviewing, p. A-2

Interviewer, p. A-2

Interviewee, p. A-2

Information interviews, p. A-3

Employment interviews, p. A-4

Selection interviews, p. A-4

Performance or appraisal interviews, p. A-4

Exit interviews, p. A-4

Interview protocol, p. A-4

Primary questions, p. A-5

Secondary questions, p. A-5

Open questions, p. A-6

Closed questions, p. A-6

Neutral questions, p. A-6

Leading questions, p. A-6

Attending skills, p. A-7

Paraphrasing, p. A-7

Rapport building, p. A-8

Leave-taking, p. A-13

Résumé, p. A-14

Chronological résumé, p. A-14

Functional résumé, p. A-14

Cover letter, p. A-18

Bona fide occupational qualification, p. A-22