CHAPTER 3: REVIEW

CHAPTER3REVIEW

CHAPTER RECAP

  • There are two types of mediated communication: mass media and social media. Social media help you meet your instrumental, relationship, and self-presentational goals.
  • Since social media can limit the amount of nonverbal information you receive, the social information processing theory suggests that you compensate for this by taking more care with the words you choose to use.
  • When creating and managing your online face, remember the three Ps of mediated communication for any content you post—powerful, public, and permanent.
  • Online disinhibition and empathy deficits are two possible causes of mediated communication challenges, such as digital deception, flaming, trolling, online harassment, and cyberbullying.
  • Knowing how to competently use mediated communication can help you improve your relationships, your work life, and your online presentation skills.

LAUNCHPAD

LaunchPad for Choices & Connections offers unique video scenarios and encourages self-assessment through adaptive quizzing.

LearningCurve adaptive quizzes

How to Communicate video scenarios

Video clips that illustrate key concepts

KEY TERMS

Mediated communication, p. 58

Mass media, p. 59

Social media, p. 59

Synchronous communication, p. 61

Asynchronous communication, p. 62

Cues-filtered-out model, p. 62

Social information processing theory, p. 62

Warranting value, p. 65

Online disinhibition, p. 71

Empathy deficits, p. 74

Digital deception, p. 74

Identity-based digital deception, p. 74

Message-based digital deception, p. 74

Butler lies, p. 74

Flaming, p. 75

Trolling, p. 75

Online harassment, p. 75

Cyberbullying, p. 76

ACTIVITIES

Analyzing Your Online Face

Look at one of your online profiles for a social media site—Facebook, Tumblr, Twitter, Google+. (If you don’t have one, use the profile of a family member or friend.) Working with a classmate, use the three Ps of mediated communication—powerful, public, and permanent—to evaluate each other’s online face. What face do you perceive your partner to have? Is it accurate? Based on what your partner perceived, how can you improve your own online face?

Question

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Look at one of your online profiles for a social media site—Facebook, Tumblr, Twitter, Google+. (If you don’t have one, use the profile of a family member or friend.) Working with a classmate, use the three Ps of mediated communication—powerful, public, and permanent—to evaluate each other’s online face. What face do you perceive your partner to have? Is it accurate? Based on what your partner perceived, how can you improve your own online face?

Flaming and Trolling in Action

Look at the discussion thread in the comment section of a recent online news article about a controversial topic (e.g., www.washingtonpost.com or www.nytimes.com). Identify any instances of flaming, trolling, or harassment and analyze how other commenters responded to these posts. Work with a small group of classmates to prepare a group report on how these comments worked with or violated the guidelines for mediated communication competence suggested in this chapter. Present the report in class.

Question

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Look at the discussion thread in the comment section of a recent online news article about a controversial topic (e.g., www.washingtonpost.com or www.nytimes.com). Identify any instances of flaming, trolling, or harassment and analyze how other commenters responded to these posts. Work with a small group of classmates to prepare a group report on how these comments worked with or violated the guidelines for mediated communication competence suggested in this chapter. Present the report in class.