WHAT IF?: Active Listening
WHAT IF?
But what if things don’t work out as shown? Test your ability to adapt your communication by watching the What if? videos below and planning a response for each situation.
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How can you still listen actively when Reynaldo mocks his momentary lapse by saying, “Never mind, I’m just being stupid.”
Question
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When Reynaldo reacts defensively and says, “There’s nothing you can do to help,” what do you say next?
Question
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