WHAT IF?: Handling Complaints

WHAT IF?

image But what if things don’t work out as shown? Test your ability to adapt your communication by watching the What if? videos and planning a response for each situation.

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image When Tim brings up another complaint (“I’ve done a lot of work on this already and you’ve completely ignored it”), how would you handle extending the conversation?

Question

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Chapter 12: When Tim brings up another complaint (“I’ve done a lot of work on this already and you’ve completely ignored it”), how would you handle extending the conversation?

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image How would you respond to Tim’s unwillingness to collaborate on a solution? “It’s not my problem to fix.”

Question

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Chapter 12: How would you respond to Tim’s unwillingness to collaborate on a solution? “It’s not my problem to fix.”