Prob 6 14. In the summer of 2009, Chrysler announced that beginning with its 2010 models it was dropping the current lifetime powertrain (engine and transmission parts) warranty and replacing it with a five-year, 100,000-mile guarantee. The Wall Street Journal (August 20, 2009) reported that “Chrysler spokesman Rick Deneau said that the decision was driven by market research that showed customers prefer warranties with a fixed time period.” The new five-year warranty was transferable if the vehicle was sold, while the prior lifetime warranty applied only to the original owner.
Given marginal utility analysis, does it seem reasonable that consumers really prefer a five-year, 100,000-mile warranty to a lifetime warranty? What customers actually benefit from this new warranty?