 SITUATION |  “YOU” LANGUAGE |  “YOU” LANGUAGE |  “WE” LANGUAGE |
| A friend blows up at you when you cancel dinner plans. | “You really hurt my feelings.” | “I’m feeling really hurt.” | “We need to work harder on not hurting each other’s feelings.” |
| A classmate forgets to make a main point during a group presentation. | “You totally messed up our presentation.” | “I feel like our presentation had some mistakes.” | “Although we made some mistakes in our presentation, we totally rocked the paper.” |
| A coworker isn’t filling out order sheets correctly. | “You need to do a better job on your order sheets.” | “I think the order sheets could be done a bit better.” | “We can improve the quality of our order sheets with better inventory management.” |
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