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CHAPTER11 REVIEW
CHAPTER RECAP
A small group is composed of three or more interdependent persons who share a common identity and come together to achieve a common goal.
Small groups develop in stages, which include forming, storming, norming, performing, and adjourning.
To achieve their goals, members of small groups balance group roles, build cohesiveness, establish norms, share responsibility, and manage physical space.
Your self influences how you communicate in a group, specifically your levels of communication apprehension or argumentativeness and even your culture and gender.
Virtual small groups are increasingly common at work or school. Though they come with specific challenges, you can overcome them by carefully planning the tools and messages you employ.
LaunchPad for Choices & Connections offers unique video scenarios and encourages self-
LearningCurve adaptive quizzes
How to Communicate video scenarios
Video clips that illustrate key concepts
KEY TERMS
Small group, p. 266
Virtual small group, p. 268
Primary groups, p. 268
Secondary groups, p. 268
Forming, p. 269
Storming, p. 269
Norming, p. 270
Performing, p. 270
Adjourning, p. 270
Formal roles, p. 271
Group roles, p. 271
Task roles, p. 272
Maintenance roles, p. 272
Egocentric roles, p. 273
Social loafing, p. 273
Cohesive group, p. 276
Norms, p. 276
Communication apprehension, p. 279
Argumentativeness, p. 280
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ACTIVITIES
For more activities, visit LaunchPad for Choices & Connections at macmillanhighered.com/
What’s Your Role?
Choose a small group to which you belong (student club, community organization, or work group), and identify the formal and group roles you take on when you participate in the group (task, maintenance, or egocentric). In a one-
Defining Group Norms
In a small group (in person or online), brainstorm a list of ground rules that would be appropriate for a school study group. For example, “Be on time.” As a group, agree to the five most important ground rules. Present and critique the final lists with the rest of the class. What seems to be common in the lists? Did any group have a ground rule that you found surprising?