11: Small Group Communication

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POP QUIZ

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1. The _____ phase of group development occurs when members of a small group agree about the plans for working toward the group’s goals.

forming

norming

storming

performing

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2. Which of the following is an example of a task role?

Serving as president of a debate team

Mediating an argument between two group members

Collecting and distributing contact information for all members

Consistently telling jokes to add humor to meetings

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3. All of the following can help establish positive norms except _____.

starting each meeting with an icebreaker activity

making sure to always begin meetings on time

asking members to not multitask during meetings

identifying what is going well in the group and what isn’t

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4. If group members have different levels of _____, they may have varying expectations for how much structure the group should have.

self-awareness

power distance

uncertainty avoidance

argumentativeness

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5. Members of virtual groups may experience _____ if they are unable to see one another’s nonverbal behaviors, such as smiles, nods, or looks of confusion.

restricted small talk

a limited sense of cohesion

difficulty making decisions

a lack of feedback