12.4.1 What If? Handling Complaints
WHAT IF? But what if things don’t work out as shown? Test your ability to adapt your communication by watching the What if? videos and planning a response for each situation.
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Question
When Tim brings up another complaint (“I’ve done a lot of work on this already, and you’ve completely ignored it”), how would you handle extending the conversation?
1. When Tim brings up another complaint (“I’ve done a lot of work on this already, and you’ve completely ignored it”), how would you handle extending the conversation?
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Question
How would you respond to Tim’s unwillingness to collaborate on a solution (“It’s not my problem to fix”)?
2. How would you respond to Tim’s unwillingness to collaborate on a solution (“It’s not my problem to fix”)?