7.6.1 What If? Active Listening
WHAT IF? But what if things don’t work out as shown? Test your ability to adapt your communication by watching the What if? videos and planning a response for each situation.
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Question
How can you still listen actively when Reynaldo mocks his momentary lapse by saying, “Never mind, I’m just being stupid”?
1. How can you still listen actively when Reynaldo mocks his momentary lapse by saying, “Never mind, I’m just being stupid”?
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Question
When Reynaldo reacts defensively and says, “There’s nothing you can do to help,” what do you say next?
2. When Reynaldo reacts defensively and says, “There’s nothing you can do to help,” what do you say next?