1. A pseudo-conflict may result from using a(n) _____ approach to conflict.

2. When you respect the other people involved in the conflict and are concerned about their desires as well as your own, you’re more likely to use _____ as an approach to conflict.

3. Some conflicts end with creative solutions that enable all sides to keep and reach their original goals. These are known as _____, or win-win solutions.

4. Of all the destructive things that can be communicated during conflicts, the type that is most likely to permanently damage a relationship or all future communication is _____.

5. Which of the following is not one of the suggestions for handling a conflict with a person from a collectivistic culture?