| File | Title | Manuscript Id |
|---|---|---|
| Chapter . Advance the Conversation Video Activity: Additional Scenario Handling Complaints | choicesconnections3e_ch12_2.html | 5d3c40017894d2ef33000001 |
| DLAP questions | choicesconnections3e_ch12_2_dlap.xml | 5d3c40017894d2ef33000001 |