Appendix 2 Essay Quiz

Appendix 2 Essay Quiz

Question 16.22

1. Describe the different types of interviews that play a role in most of our lives.

• Information-gathering interview (collecting attitudes, opinions, facts, data, and experiences) • Performance appraisal (reviews your accomplishments and develops goals for the future) • Problem-solving interview (used to deal with problems, tensions, or conflicts, and commonly involves friends and family contacting a counselor to help them deal with a loved one’s addictive behavior) • Exit interviews (conducted with employees as they leave a company in order to identify organizational problems that might affect employee retention) • Persuasive interviews (attempt to elicit some change in the interviewee's behaviors or opinions) • Service-oriented interviews (designed to cull information and then provide advice, service, or support) • Selection interviews (conducted to fill a position in an organization)

Question 16.23

2. Identify the three major parts of an interview.

• Opening • Questions • Conclusion

Question 16.24

3. Describe the three main question sequences that work well in interviewing.

• Funnel sequence (starts with broad, open questions and moves to more specific, closed ones) • Inverted funnel sequence (starts with narrow, closed questions and moves to broader, open ones) • Tunnel sequence (uses questions at the same level of specificity throughout)

Question 16.25

4. How should the interviewee conduct him- or herself in an interview?

• Clarify and fulfill personal goals by having a clear sense of what the interview is to achieve. • Prepare thoughtfully for the interview (what to wear, what to bring, and what to say). • Listen and respond to the interviewer attentively and respectfully. • Adapt to the interviewer and the situation.

Question 16.26

5. What are the guidelines that can help you excel during and after the interview?

• Make a good impression by being a competent communicator. • Anticipate common questions about ability, desire, personality, character, and health. • Deal with difficult or unethical questions appropriately. • Ask questions of your own. • Follow up after the interview with an appreciative e-mail or note.