The Service-Oriented Interview

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Did your computer freak out and delete all your programs? Do you have a roach problem? Have you ever found unauthorized charges on your credit card bill? If any of these things have ever happened to you, you are probably intimately familiar with “help desks” or customer service lines. Representatives contacted at these organizations will conduct service-oriented interviews, or helping interviews, designed to cull information and provide advice, service, or support based on that information.