Contradicting Verbal Messages
Page 101
Technology and You
Have you ever experienced (or been responsible for) a failed attempt at sarcasm or teasing via a text message or social-network posting? What caused the communication breakdown? How might it have been avoided?
When a person’s verbal and nonverbal messages seem at odds, why are we more likely to trust the nonverbal cues? It’s because nonverbal communication also functions as contradicting behavior to convey meaning that is the opposite of the verbal message. Sometimes this is unintentional, as when you clearly look upset but say that nothing’s wrong, and you don’t realize your nonverbal behavior is giving you away. Other times, contradicting behavior is intentional. For instance, Caroline sighs deeply to get Andy to ask, “What’s wrong?” She can keep the attention coming by refusing to answer or by tersely stating, “Nothing.” He responds, “No, really, I’m worried. Tell me what’s up.” Although such tactics can get another person’s attention, they’re somewhat deceptive because they take advantage of the person’s concern in order to serve selfish purposes.
When a person’s verbal and nonverbal messages seem at odds, why are we more likely to trust the nonverbal cues?
Contradicting behavior is also part of what makes joking around, teasing, and the use of sarcasm (cutting remarks) so powerful. When you roll your eyes and say, “Wow, that was a captivating lecture,” you let your classmate know that, despite your words, you found listening to your professor about as interesting as vacuuming. Contradicting behavior can work positively as well. For instance, your friend calls to your beloved dog, “Come here, you smelly, ugly little monster!” Your friend’s smile, high pitch, and open arms reveal that your friend really thinks your dog is adorable.