Chapter 8 Quiz
True or False
1. People often view the world through their own set of experiences
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2. Playing devil’s advocate is a challenging conflict management behavior
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3. Posting hostile online messages to a more general group is referred to as cyberstalking
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4. Conflict can exist in a relationship without either person acknowledging it
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5. Research by John Gottman found that women tend to stonewall their partner more than men do
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6. Power dynamics affect relationships in which there is an imbalance of power between the partners
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7. Incompatible goals are considered to be a source of conflict
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8. Incompetence can be categorized as a form of provocation leading to conflict
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9. Productive conflict always leads to a successful resolution
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10. Gender and culture rarely influence chosen conflict management strategies
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Multiple Choice
1. ___________ refers to the way that we engage in conflict and address disagreements with our relational partners.
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2. Which of the following refers to asking questions that encourage specific and precise answers?
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3. Which of the following is NOT identified as a cooperative strategy of conflict management?
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4. When Christina brings home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat and neither responds to her comments about her day, until she finally says, "I'm sorry I didn't do well in math this term!" Her father replies, "Why aren't you earning better grades?" Based on this information, what type of culture(s) can we infer that Christina lives within?
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5. The posting of online messages that are deliberately insulting or hostile to a particular individual is referred to as __________.
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6. Which of the following is NOT identified as a form of provocation?
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7. After Marissa became frustrated with an insensitive comment her coworker Kevin made toward her, she excused herself and worked independently for the rest of the day. After work, she asked to switch shifts for the next few days so that she could have a bit of distance from him. What conflict management strategy did Marissa use?
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8. Which of the following would be considered to be an example of playing devil's advocate as a cooperative conflict management strategy?
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9. An atmosphere of mistrust, suspicion, and apprehension characterizes which kind of communication climate?
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10. You feel uncomfortable talking to your friend David about how frustrated you are that you've been forced to work a lot lately, because David has been unemployed for the last six months. This conflict avoidance behavior would be referred to as _________________.
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