Communication and You

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Dan O’Hair

University of Kentucky

Mary Wiemann

Emeritus, Santa Barbara City College

WITH

Dorothy Imrich Mullin

University of California, Santa Barbara

Jason J. Teven

California State University, Fullerton

Bedford/St. Martin’s

Boston • New York

For Bedford/St. Martin’s

Publisher for Communication: Erika Gutierrez

Developmental Editor: Jesse Hassenger

Senior Production Editor: Harold Chester

Assistant Production Manager: Joe Ford

Marketing Manager: Stacey Propps

Editorial Assistant: Caitlin Crandell

Copy Editor: Mary Lou Wilshaw-Watts

Indexer: Kirsten Kite

Photo Researcher: Julie Tesser

Permissions Manager: Kalina K. Ingham

Art Director: Lucy Krikorian

Text Design: Jerilyn Bockorick

Cover Design: Billy Boardman

Cover Photos: Getty Images

Composition: Cenveo Publisher Services

Printing and Binding: RRD Crawfordsville

President, Bedford/St. Martin’s: Denise B. Wydra

Director of Development: Erica T. Appel

Director of Marketing: Karen R. Soeltz

Production Director: Susan W. Brown

Director of Rights and Permissions: Hilary Newman

Copyright © 2014 by Bedford/St. Martin’s

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, except as may be expressly permitted by the applicable copyright statutes or in writing by the Publisher.

Manufactured in the United States of America.

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f e d c b a

For information, write: Bedford/St. Martin’s, 75 Arlington Street, Boston, MA 02116

(617-399-4000)

ISBN 978-1-4576-3891-6 (Student Edition)

ISBN 978-1-4576-6369-7 (Loose-leaf Edition)

Acknowledgments

Acknowledgments and copyrights are continued at the back of the book on pages A-1–A-3, which constitute an extension of the copyright page. It is a violation of the law to reproduce these selections by any means whatsoever without the written permission of the copyright holder.