Acknowledgments

Page vii

First and foremost, we owe a great deal of gratitude to our families and friends who supported us and listened to us as we worked through ideas for the book, who made us laugh during bouts of writer’s block, and who were understanding when we had to cancel plans to meet deadlines. So thank you, Mary, John, Erica, and Jonathan, as well as John, Molly, Chad, William, Jackson, John, and Andrea. You will always remain our litmus tests for just how real our communication is across its many applications. In addition, we both wish to credit and thank Gus Friedrich and John Wiemann, whose contributions to this book and our discipline are far too many to list. Thanks also to John O’Loughlin of HR Capital Partners and vice president of Global Human Resources at SkinIt, for consulting on and reviewing the Interviewing Appendix. And, of course, we must thank our students—including Daniel Bernard, Cory Cunningham, Vanessa Gonzales, Cynthia Inda, Michel Haigh, and Kim Potts, among countless others—who continue to inspire us as teachers. We’re grateful for the frank discussions that have opened our eyes to many of the challenges of this course from your point of view, and we are grateful for your helpful and thoughtful suggestions for examples.

We would also like to thank everyone at Bedford/St. Martin’s who helped make this book possible, including President Denise Wydra, Director of Development Erica Appel, and Director of Production Sue Brown. We owe a particular debt of gratitude to our editorial colleagues at Bedford: Publisher Erika Gu-tierrez for her leadership and passion for education; Senior Development Editor Karen Schultz Moore and Development Editor Jesse Hassenger for their creativity, feedback, and vision to create a book that truly reaches students; Editorial Assistant Caitlin Crandell for her artistic eye in organizing and executing our art program; and Media Editor Tom Kane for managing all of the video material with professionalism and grace. Without the production staff at Bedford, this manuscript would be nothing more than black words on white paper fresh from our printers (with quite a few typos to boot!). So we thank Managing Editor Shuli Traub for her leadership; Senior Project Editor Harold Chester for his dedication and superior organizational skills; and Associate Director, Production, Elise S. Kaiser for making a seemingly impossible schedule actually happen. Also, we credit our copy editor, Mary Lou Wilshaw-Watts; our proofreaders, Jennifer Brett Greenstein and Dorothy Hoffman; Art Director Lucy Krikorian; cover designer Billy Boardman; the designer of this beautiful book, Jerilyn Bockorick of Cenveo © Publisher Services; our permissions specialist, Linda Winters; and our capable photo researcher, Julie Tesser. Finally, we wish to thank Bedford’s extraordinary marketing staff for their incredible commitment and excitement about our book—and their willingness to share that excitement with others: Director of Marketing Karen R. Soeltz, Marketing Manager Stacey Propps, Senior Market Development Manager Sally Constable, and Marketing Assistants Allyson Russell and Kate George.