PART ONE Basic Communication Processes

1 Communication: Essential Human Behavior 3

2 Perceiving the Self and Others 29

3 Communication and Culture 51

4 Verbal Communication 75

5 Nonverbal Communication 97

6 Listening 119

PART TWO Interpersonal Communication

7 Developing and Maintaining Relationships 141

8 Managing Conflict in Relationships 167

PART THREE Group Communication

9 Communicating in Groups 189

10 Leadership and Decision Making in Groups 211

PART FOUR Public Speaking

11 Preparing and Researching Presentations 233

12 Organizing, Writing, and Outlining Presentations 259

13 Delivering Presentations 287

14 Informative Speaking 309

15 Persuasive Speaking 335

Appendix A Competent Interviewing 361

Appendix B Understanding Mass and Mediated Communication 387