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Chapter Introduction

Writing Correspondence

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Understanding the Process of Writing Correspondence

FOCUS ON PROCESS: Writing Correspondence

CHOICES AND STRATEGIES: Choosing a Type of Correspondence

Presenting Yourself Effectively in Correspondence

USE THE APPROPRIATE LEVEL OF FORMALITY

COMMUNICATE CORRECTLY

PROJECT THE “YOU ATTITUDE”

AVOID CORRESPONDENCE CLICHéS

COMMUNICATE HONESTLY

ETHICS NOTE: Writing Honest Business Correspondence

Writing Letters

ELEMENTS OF A LETTER

COMMON TYPES OF LETTERS

Writing Memos

GUIDELINES: Organizing a Memo

Writing Emails

GUIDELINES: Following Netiquette

DOCUMENT ANALYSIS ACTIVITY: Following Netiquette in an Email Message

Writing Microblogs

GUIDELINES: Representing Your Organization on a Microblog

Writing Correspondence to Multicultural Readers

WRITER’S CHECKLIST

CASE 9: Setting Up and Maintaining a Professional Microblog Account and

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REGARDLESS OF THE APPLICATION you use, you will communicate in writing every day on the job. This chapter discusses the four major formats used for producing workplace correspondence: letters, memos, emails, and microblog posts. Throughout this chapter, the word correspondence refers to all these forms.