| Skills | Abilities |
| Communication | Being a clear and persuasive speaker |
| Listening attentively |
| Writing well |
| Communicating with individuals inside and outside the organization |
| Presentation | Justifying |
| Persuading |
| Responding to questions and serious critiques of presentation material |
| Leadership | Taking charge |
| Providing direction |
| Making decisions and solving problems |
| Teamwork | Working with different people while maintaining control over some assignments |
| Interpersonal | Relating to others |
| Motivating others to participate |
| Easing conflict between coworkers |
| Personal traits | Showing motivation |
| Possessing technical knowledge related to the job |
| Recognizing the need to take action |
| Being adaptable to change |
| Having a strong work ethic |
| Being reliable and honest |
| Acting in an ethical manner |
| Knowing how to plan and organize multiple tasks |
| Being able to respond positively to customer concerns |
| Critical thinking and problem solving | Identifying problems and their solutions by combining information from different sources and considering options |
| Analyzing quantitative data |
| Obtaining and processing information |