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This chapter introduced you to fundamental skills for connecting with others in college, work, and life. Revisit the following key points, and reflect on how you can use this information to support your success now and in the future.
In interpersonal communication, ideally a speaker conveys a clear message to the receiver. The receiver hears the complete message, overcoming any barriers; interprets it accurately; and then gives the speaker feedback. The receiver may also contribute more substantial content to the conversation, thus becoming the speaker.
The three steps to exercising emotional intelligence are recognizing, understanding, and then managing your own and others’ emotions.
Assertive communication can help you constructively resolve conflicts by sharing your thoughts, feelings, and needs in an honest, respectful way.
Using “I” statements can also help you resolve conflicts effectively. By showing that you’re taking responsibility for your feelings and reactions, you’re less likely to trigger defensiveness in the other person.
Communication skills, emotional intelligence, and the ability to constructively work through conflicts with others can help you build and sustain positive, healthy relationships.
Knowing how to interact effectively with people from diverse backgrounds is valuable in college and the workplace because it helps you change and grow.
Knowing how to connect with others can help you impress interviewers, advance in your career once you get a job, and interact effectively with colleagues.