| Online Competence Suggestion |
Best Practices Suggestion |
1. Match the gravity of your message to your communication medium. |
Online is best for quick reminders, linear messages, or messages that require time and thought to craft. Offline is best for important information: engagements, health issues, etc. |
2. Don’t assume that online communication is always more efficient. |
If your message needs a quick decision or answer, a phone call or face-to-face conversation may be best. Use online communication if you want the person to have time to respond. |
3. Presume that your posts are public. |
If you wouldn’t want a message published for public consumption, don’t post/send it online. |
4. Remember that your posts are permanent. |
Even after you delete something, it still exists on servers and may be accessible. |
5. Practice the art of creating drafts. |
Don’t succumb to the pressure to respond to e-mails immediately. Taking your time will result in a more competent message. |