Introducing Interpersonal Communication
What is Communication?
Defining Communication
Understanding Communication Models
Linear Communication Model
Interactive Communication Model
Transactional Communication Model
What is Interpersonal Communication?
Defining Interpersonal Communication
Principles of Interpersonal Communication
Interpersonal Communication Conveys Both Content and Relationship Information
Interpersonal Communication Can Be Intentional or Unintentional
Interpersonal Communication is Irreversible
Interpersonal Communication is Dynamic
Motives for Interpersonal Communication
Interpersonal Communication and Human Needs
Interpersonal Communication and Specific Goals
What is Interpersonal Communication Competence?
Understanding Competence
Appropriateness
Effectiveness
Ethics
Improving Your Competence Online
Issues in Interpersonal Communication
Culture
Gender and Sexual Orientation
Online Communication
The Dark Side of Interpersonal Relationships
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Considering Self
The Components of Self
Self-Awareness
Self-Concept
Self-Esteem
Measuring Up to Your Own Standards
Improving Your Self-Esteem
The Sources of Self
Gender and Self
Family and Self
Culture and Self
Presenting Your Self
Maintaining Your Public Self
The Importance of Online Self-Presentation
Presenting the Self Online
Evaluating the Self Online
Improving Your Online Self-Presentation
The Relational Self
Opening Your Self to Others
Your Hidden and Revealed Selves
Disclosing Your Self to Others
Differences in Disclosure
Competently Disclosing Your Self
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Additional Videos for Chapter 3
Perceiving Others
Perception as a Process
Selecting Information
Organizing the Information You've Selected
Interpreting the Information
Using Familiar Information
Creating Explanations
Reducing Uncertainty
Influences on Perception
Perception and Culture
Perception and Gender
Personality
Prioritizing Our Own Traits When Perceiving Others
Generalizing from the Traits We Know
Forming Impressions of Others
Constructing Gestalts
The Positivity Bias
The Negativity Effect
Halos and Horns
Calculating Algebraic Impressions
Using Stereotypes
Improving Your Perception of Others
Offering Empathy
Checking Your Perception
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Experiencing and Expressing Emotions
The Nature of Emotion
Defining Emotion
Feelings and Moods
Types of Emotions
Forces Shaping Emotion
Gender
Personality
Managing Your Emotional Experience and Expression
Emotional Intelligence
Managing Your Emotions after They Occur
Preventing Emotions
Reappraising Your Emotions
Emotional Challenges
Online Communication and Empathy Deficits
Anger
Passion
Grief
Managing Your Grief
Comforting Others
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Understanding Culture
What is Culture?
Culture Defined
Culture is Learned
Culture is Communicated
Culture is Layered
Culture is Lived
Co-Cultures
Prejudice
Cultural Influences on Communication
Individualism Versus Collectivism
High and Low Context
Uncertainty Avoidance
Emotion Displays
Power Distance
Masculinity Versus Femininity
Views of Time
Creating Intercultural Communication Competence
World-Mindedness
Attributional Complexity
Communication Accommodation
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Listening Actively
Listening: A Five-Step Process
Receiving
Attending
Limiting Multitasking Online
Elevating Attention
Understanding
Responding
Feedback
Paraphrasing and Clarifying
Recalling
The Five Functions of Listening
Listening to Comprehend
Listening to Discern
Listening to Analyze
Listening to Appreciate
Listening to Support
Adapting Your Listening Purpose
Understanding Listening Styles
Four Listening Styles
Gender Difference in Listening Styles
Culture and Listening Styles
Preventing Incompetent Listening
Selective Listening
Eavesdropping
Pseudo-Listening
Aggressive Listening
Narcissistic Listening
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Communicating Verbally
Characteristics of Verbal Communication
Language is Symbolic
Language is Governed by Rules
Language is Flexible
Language is Cultural
Language Evolves
Functions of Verbal Communication
Sharing Meaning
Shaping Thought
Naming
Performing Actions
Crafting Conversations
Managing Relationships
Cooperative Verbal Communication
Understandable Messages
Being Informative
Being Honest
Being Relevant
Being Clear
Dealing with Misunderstanding
"Using ""I"" Language"
"Using ""We"" Language"
Gender and Cooperative Verbal Communication
Barriers to Cooperative Verbal Communication
Communication Apprehension
Defensive Communication
Verbal Aggression
Deception
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Additional Videos for Chapter 8
Communicating Nonverbally
Principles of Nonverbal Communication
Nonverbal Communication Uses Multiple Channels
Nonverbal Communication Is More Ambiguous
Nonverbal Communication has Fewer Rules
Nonverbal Communication Has More Meaning
Nonverbal Communication Is Influenced by Culture
Nonverbal Communication Is Influenced by Gender
Nonverbal Communication is Liberated through Technology
Nonverbal and Verbal Combine to Create Communication
Nonverbal Communication Codes
Communicating through Body Movements
Facial Expression
Eye Contact
Gestures
Posture
Communicating through Voice
Tone
Pitch
Loudness
Speech Rate
Communicating through Touch
Communicating through Personal Space
Communicating through Time
Communicating through Physical Appearance
Communicating through Objects
Communicating through the Environment
Functions of Nonverbal Communication
Conveying Meanings
Expressing Emotion
Presenting Self
Managing Interactions
Defining Relationships
Intimacy
Dominance and Submissiveness
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Additional Videos for Chapter 9
Managing Conflict and Power
Conflict and Interpersonal Communication
What is Conflict?
Conflict Begins with Perception
Conflict Involves Clashes in Goals or Behaviors
Conflict Is a Process
Conflict is Dynamic
Conflict in Relationships
Power and Conflict
Power's Defining Characteristics
Power is Always Present
Power Can Be Used Ethically or Unethically
Power Is Granted
Power Influences Conflicts
Power Currencies
Handling Conflict
Approaches to Handling Conflict
Avoidance
Accommodation
Competition
Reactivity
Collaboration
Gender and Handling Conflict
Culture and Handling Conflict
Technology and Handling Conflict
Conflict Endings
Short-Term Conflict Resolutions
Long-Term Conflict Outcomes
Challenges to Handling Conflict
Self-Enhancing Thoughts
Destructive Methods
Serial Arguments
Physical Violence
Unsolvable Disputes
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Additional Videos for Chapter 10
Relationships with Romantic Partners
Defining Romantic Relationships
Liking and Loving
Different Types of Romantic Love
Key Elements of Romantic Relationships
Perception
Diversity
Choice
Commitment
Tensions
Communicaiton
Romantic Attraction
Proximity
Physical Attractiveness
Similarity
Reciprocal Liking
Resources
Technology and Romantic Attraction
Relationship Development and Deterioration
Coming Together
Initiating
Experimenting
Intensifying
Integrating
Bonding
Coming Apart
Differentiating
Circumscribing
Stagnating
Avoiding
Terminating
Maintaining Romantic Relationships
Maintenance Strategies
Positivity
Assurances
Self-Disclosure
Maintaining Romance across Distance
Deciding Whether to Maintain
Workplace Romances
Romantic Relationship Challenges
Betrayal
Sexual Infidelity
Deception
Dealing with Betrayal
Jealousy
Dating Violence
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Relationships with Family Members
Defining Family
Defining Characteristics of Family
Types of Family
Family Stories
Communicating in Families
Communication Dimensions
Family Communication Patterns
Consensual Families
Pluralistic Families
Protective Families
Laissez-Faire Families
Maintaining Family Relationships
Maintenance Strategies for Families
Positivity
Assurances
Self-Disclosure
Technology and Family Maintenance
Dealing with Family Dialectics
Balancing Autonomy and Connection
Balancing Openness and Protection
Family Relationship Challenges
Stepfamily Transitions
Interparental Conflict
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary
Relationships with Friends
The Nature of Friendship
Friendship Defined
Friendship is Voluntary
Friendship is Driven by Shared Interests
Friendship is Characterized by Self-Disclosure
Friendship is Rooted in Liking
Friendship is Volatile
Friendship Functions
Communal Friendships
Agentic Friendships
Friendships across the Life Span
"Friendship, Culture, and Gender"
Friendship and Technology
Types of Friendship
Best Friends
Cross-Category Friendship
Cross-Sex Friendships
Cross-Orientation Friendships
Interethnic Friendships
Workplace Friendships
Maintaining Friendships
Following Friendship Rules
Maintenance Strategies for Friends
Sharing Activities
Self-Disclosure
Friendship Challenges
Betrayal
Geographic Separation
Attraction: Romance and FWB Relationships
Romance Between Friends
Friends with Benefits
Chapter Review
Summary
Quizzes
Multiple-Choice
True-or-False
Essay
Activities
Glossary