Effectiveness

The second characteristic of competent interpersonal communication is effectiveness: the ability to use communication to accomplish the three types of interpersonal goals discussed earlier (self-presentational, instrumental, and relational). There’s rarely a single communicative path for achieving all of these goals, and sometimes you must make trade-offs. For example, a critical part of maintaining satisfying close relationships is the willingness to occasionally sacrifice instrumental goals to achieve important relational goals. Suppose you badly want to see a movie tonight, but your romantic partner needs your emotional support to handle a serious family problem. Would you say, “I’m sorry you’re feeling bad—I’ll call you after I get home from the movie” (emphasizing your instrumental goals)? Or would you say, “I can see the movie some other time—tonight I’ll hang out with you” (emphasizing your relational goals)? The latter approach, which facilitates relationship health and happiness, is obviously more competent.