1. The communication choices we make determine the personal, interpersonal, and relationship outcomes that follow.
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2. A series of messages is called a context.
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3. In one of the earliest writings about interpersonal communication, Egyptian sage Ptah Hotep urged people to be truthful and listen actively.
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4. Self-actualization is the need for self-esteem, power, recognition, and prestige.
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5. Being loved and belonging are social needs.
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6. Content information consists of the actual meaning of the words exchanged.
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7. Communication can be reversed.
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8. The dynamic nature of interpersonal communication means that no two moments within the same interaction will ever be identical.
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9. Competent communicators achieve all of their interpersonal goals and avoid relationship problems.
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10. Jody is a low self-monitor, which means that she prefers knowing exactly what she’s expected to do or say in any given situation.
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11. The only requirement for being an ethical communicator is ensuring that one does not harm others through words or actions.
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12. Tools for online communication are now thoroughly integrated into our lives.
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13. Culture is defined as an individual’s set of beliefs, attitudes, values, and practices.
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