1. Perceptual errors are a common cause of an interpersonal conflict.

2. A conflict with another person is a one-time-only event.

3. Married couples who avoid conflict are generally more satisfied in their relationships than couples who confront their issues with each other.

4. On average, people report less than two conflicts a week.

5. Most conflicts occur between people in close relationships.

6. People with moderate power rarely use controlling communication in their interpersonal encounters.

7. The bond someone has with his or her best friends is best described as personal currency.

8. The “seek outside counsel” suggestion for handling conflict online recommends getting legal advice before sending messages.

9. People with substantial power often demonstrate it to those with less power.

10. A dirty secret is a dishonest message conveyed to damage a partner’s feelings.

11. Collaboration tends to increase relational satisfaction and enhance commitment.

12. People who use avoidance endure longer and more frequent conflicts than people who do not avoid conflict.

13. Demand-withdraw patterns stem from unequal power in relationships.

14. When using social media to resolve conflicts, people are less aware of the consequences of their communication choices than they would be during face-to-face encounters.