How Do You Approach Conflict?
Read through the statements and determine which statements with which you agree.
During conflicts, I typically . . .
| Avoidance | |
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keep my feelings about the disagreement to myself. |
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avoid open discussion of the dispute. |
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stay away from the topic of disagreement. |
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avoid any type of unpleasant exchange. |
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| Accommodation | |
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accommodate the other person’s wishes. |
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give in to the other person’s desires. |
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go along with the other person’s suggestions. |
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pretend to agree just to satisfy the other person’s expectations. |
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| Competition | |
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try to convince the other person that I’m right. |
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take control so that the decision goes in my favor. |
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pursue my side of the issue. |
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use my power to win. |
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| Reactivity | |
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explode violently with anger. |
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say things that I know will hurt the other person. |
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scream or yell loudly and throw things. |
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accuse the other person of wrongdoing. |
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| Collaboration | |
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investigate the issue of dispute to find a solution acceptable to both parties. |
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try to work with the other person to find solutions that satisfy both our expectations. |
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exchange information with the other person so we can solve the problem together. |
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bring all of our concerns out in the open so the issue can be resolved. |
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Note: Adapted from Rahim and Mager (1995); Zacchilli, Hendrick, & Hendrick (2009). |
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How Do You Approach Conflict?
Your Avoidance score: out of 4
Your Accommodation score: out of 4
Your Competition score: out of 4
Your Reactivity score: out of 4
Your Collaboration score: out of 4