EXAMPLE 1.18

Examine the histogram of call lengths. The distribution of call lengths in Figure 1.8 (page 17), on the other hand, is strongly skewed to the right. The midpoint, the length of a typical call, is about 115 seconds, or just under 2 minutes. The spread is very large, from 1 second to 28,739 seconds.

The longest few calls are outliers. They stand apart from the long right tail of the distribution, though we can’t see this from Figure 1.8, which omits the largest observations. The longest call lasted almost 8 hours—that may well be due to equipment failure rather than an actual customer call.