A definition of organizational communication that recognizes the tension between thinking and acting innovatively, while working under the constraints of social realities, rules, and norms.

The ability of an individual or group to participate in the ongoing organizational dialogue.

Occurs when semantic, physical, or contextual noise affects the receiver’s ability to process the message.

A genuine communion made possible through communication in which people transcend their differences in role and perspective and find common ground.

The systems of rules, duty, and morality that we use to guide our everyday practices and behaviors.

A view that focuses on the creative and constraining features of the rules, norms, and expectations that we face on a daily basis. These rules and norms can be reproduced or transcended and changed.

A model of communication that does not differentiate between the roles of message receiver and sender but instead asserts that people can play both roles simultaneously.

Part of the strategic-control perspective of communication that describes the ways in which people may communicate unclearly but still accomplish their goals.

Acting and communicating with express intention of fulfilling the promises and commitments you make to others.

A person maintaining and constructing the social realities in which he or she lives.