1. Patricia Nelson, “Handling Questions and Answers,” Toastmasters International, Edmonton and Area, revised November 3, 1999, http://www.ecn.ab.ca/toast/qa.html.

2. Diane DiResta, Knockout Presentations: How to Deliver Your Message with Power, punch, and Pizzazz (Worcester, MA: Chandler House Press, 1998), 236.

3. Ibid., 237.

4. Lillian Wilder, Talk Your Way to Success (New York: Eastside Publishing, 1986), 279.