316
Golbeck’s essay appeared in the September/October 2014 issue of Psychology Today.
ALL EYES ON YOU
JENNIFER GOLBECK
1
Every day, nearly everywhere I go, I’m being followed. That’s not paranoia. It’s a fact. Consider:
2
On my local Washington, D.C., streets, I am constantly watched. The city government alone has hundreds of traffic and surveillance cameras. And then there are the cameras in parks, office buildings, ATM lobbies, and, of course, around every federal building and landmark. On an average day, my image is captured by well over 100 cameras.
3
When I’m online and using social media, a wealth of information about my interests and routines is collected behind the scenes. I employ an add-
4
I’m monitored offline, too. Anytime I use a reward card at a supermarket, department store, or other retail outlet, my purchase is recorded, and the data either sold to other marketers or used to predict my future purchases and guide me to make them in that store. Department store tracking based on purchase records can even conclude that a woman is pregnant and roughly when she is due.
5
My own devices report on me. I carry an iPhone, which tracks and records my every movement. This will help me find my phone if I ever lose it (I haven’t yet), but it also provides Apple with a treasure trove of data about my daily habits.
6
Data on any call I place or email I send may be collected by the National Security Agency. Recent news reports have revealed that the federal intelligence arm may be collecting metadata on phone and Internet traffic—
7
Thirty years after 1984, Big Brother is here. He’s everywhere. In many cases, we’ve invited him in. So the question we have to ask now is, How does this constant surveillance affect us and what, if anything, can we do about it?
“Get Over It.”
8
There’s no question our privacy has been eroded with the help of technology. There’s also little question that those most responsible aren’t much inclined to retreat. As Scott McNealy, cofounder of Sun Microsystems, famously said: “You have zero privacy anyway. Get over it.”
317
9
“Does it still matter?”
Privacy is an intangible asset. If we never think about it, we may not realize it’s gone. Does it still matter? Elias Aboujaoude, a professor of psychiatry at Stanford University and the author of Virtually You: The Dangerous Powers of the E-
10
In the modern surveillance environment, with so much personal information accessible by others—
11
If people treat us differently based on what they have discovered online, if the volume of data available about us eradicates our ability to make a first impression on a date or a job interview, the result, Brown believes, is reduced trust, increased conformity, and even diminished civic participation. The impact can be especially powerful when we know that our information was collected and shared without our consent.
12
To be sure, we are responsible for much of this. We’re active participants in creating our surveillance record. Along with all of the personal information we voluntarily, often eagerly, share on social networks and shopping sites—
13
Most of us try to curate the public identities we broadcast—
The Right to Be Forgotten
14
There are existential threats to our psyches in a world where nothing we do can be forgotten, believes Viktor Mayer-
318
15
In 2006, for example, psychotherapist Andrew Feldmar drove from his Vancouver home to pick up a friend flying in to Seattle. At the United States border, which Feldmar had crossed scores of times, a guard decided to do an Internet search on him. The query returned an article Feldmar had written for an academic journal five years earlier, in which he revealed that he’d taken LSD in the 1960s. The guard held Feldmar for four hours, fingerprinted him, and asked him to sign a statement that he had taken drugs almost 40 years earlier. He was barred from entry into the U.S.
16
Aboujaoude relates the story of “Rob,” a nurse in a public hospital emergency room chronically short on staff. His willingness to fill in when the ER needed extra hands led to significant overtime pay. When a website published an “exposé” of seemingly overpaid public employees, Rob’s name and salary were posted as an example. He was then hounded by hate mail—
17
The ability to forget past events, Mayer-
18
The result can be demoralizing and even paranoia-
19
Under normal circumstances, the passage of time allows us to shape our narrative, cutting out or minimizing less important (or more embarrassing) details to form a more positive impression. When we can’t put the past behind us, it can affect our behavior and intrude on our judgment. Instead of making decisions fully in the present, we make them while weighed down by every detail of our past.
20
“With easily accessible digital reminders, bygones cannot be bygones.”
The effects are not trivial. A range of people, from a long-
319
21
A Spanish lawyer, Mario Costeja González, sued Google over search results that prominently returned a long-
22
Google is now working to implement a means for European users to request that certain information be removed from their searches, a process it is finding to be more complicated than many observers had imagined. No similar verdict has been handed down in the U.S., and privacy experts believe that Congress is unlikely to take up the issue anytime soon.
Do Cameras Make Us More Honorable, or Just Paranoid?
23
Trust is perennially strained in our workplaces, where more employees than ever are being overseen via cameras, recorded phone calls, location tracking, and email monitoring. Studies dating back two decades have consistently found that employees who were aware that they were being surveilled found their working conditions more stressful and reported higher levels of anxiety, anger, and depression. More recent research indicates that, whatever productivity benefits management hopes to realize, increased surveillance on the office floor leads to poorer performance, tied to a feeling of loss of control as well as to lower job satisfaction.
24
Outside the workplace, we expect more freedom and wider opportunity to defend our privacy. But even as we become more savvy about online tracking, we’re beginning to realize just how little we can do about so-
320
25
But adjusting our behavior in the presence of cameras to project an image aligned with presumed social norms can have a downside. The Oxford Internet Institute’s Brown sees a cooling effect on public discourse, because when people think they’re being watched, they may behave, consciously or not, in ways that comply with what they presume governmental or other observers want. That doesn’t mean we trust the watchers. A recent Gallup poll found that only 12 percent of Americans have “a lot of trust” that the government will keep their personal information secure; we trust banks three times as much.
When Users Strike Back
26
What would happen if we really tried to root out all of the surveillance in our life and took action to erase ourselves from it? We think such knowledge would equal power, but it may just bring on paranoia. Pulitzer Prize–
27
Angwin detailed these efforts in her book, Dragnet Nation, which, while ultimately hopeful, relates a draining journey during which she lost trust in nearly every institution that holds her data. Even with her resources and single-
28
The efforts also affected her worldview: “I wasn’t happy with the toll that my countersurveillance techniques had taken on my psyche. The more I learned about who was watching me, the more paranoid I became. By the end of my experiment, I was refusing to have digital conversations with my close friends without encryption. I began using my fake name for increasingly trivial transactions; a friend was shocked when we took a yoga class together and I casually registered as Ida Tarbell.”
The Next Level
29
Modern surveillance does have some clear benefits. Cameras in public spaces help the authorities detect crime and catch perpetrators, though they catch us in the dragnet as well. Cell phone tracking and networked late-
321
30
Laura Brandimarte of Carnegie Mellon University and her colleagues have studied people’s willingness to disclose personal information. They found that when entities give people more control over the publication of their information, people disclose more about themselves—
31
Their work demonstrates the concept of illusion of control. In many situations, we tend to overestimate the control we have over events, especially when we get cues that our actions matter. The risk to our private information comes not just from what we’ve shared but from how much of it is sold or made available to others. And yet when we feel that we have been given more control over our information’s dissemination, our privacy concerns decrease and our disclosure increases, even though that apparent control does not actually diminish the possibility that our data will be shared. “The control people perceive over the publication of personal information makes them pay less attention to the lack of control they have over access by others,” Brandimarte says.
32
In other words, we are simply not very sophisticated when it comes to making choices about what to share.
33
When it comes to privacy-
34
There is a growing availability of privacy fixes for homes, cell phones, and computers. Whether they will be able to keep up with tracking mechanisms is unclear. But evidence suggests that even if they work as advertised, we may not be savvy enough to use them.
35
So we have limited options to protect our privacy, and few of us take advantage even of those. What’s the ultimate cost? Aboujaoude argues that our need for privacy and true autonomy is rooted in the concept of individuation, the process by which we develop and maintain an independent identity. It’s a crucial journey that begins in childhood, as we learn to separate our own identity from that of our parents, and continues through adulthood.
36
Many psychologists emphasize that maintaining self-
37
And who do we become if we don’t have that option? We may soon find out.
I Married a P.I.
38
When we worry about who might be watching us, we tend to focus our concern on Facebook, the NSA, or marketers. But we may want to consider our own partners as well.
322
39
Sue Simring, an associate professor at Columbia University’s School of Social Work and a psychotherapist with four decades of experience working primarily with couples, says the ease with which people can now monitor each other has radically changed her work. “It used to be that, unless you literally discovered them [in flagrante], there was no way to know for sure that people were having an affair,” she says.
40
No more.
41
When spouses stray today, their digital trail inevitably provides clues for the amateur sleuth with whom they share a bed. Simring describes one case in which a man had carried on an affair for years while traveling for work. He managed to keep it secret until a technical glitch started sending copies of his text messages to his wife’s iPad.
42
But the easy availability of tools to track a partner can cut both ways. In the case of another couple that Simring worked with, the husband was convinced that his wife was having an affair. Determined to catch her, he undertook increasingly complex and invasive surveillance efforts, eventually monitoring all of her communications and installing spy cameras in their home to catch her in the act. The more he surveilled, the more his paranoia grew. It turned out that the wife was not having an affair, but because of the trauma the husband’s surveillance caused her, she ended the marriage.