For Exercise 1.33, see page 24; for 1.34 and 1.35, see page 25; for 1.36 to 1.38, see page 26; for 1.39, see page 27; for 1.40 to 1.42, see pages 30-31; for 1.43, see page 32; and for 1.44 and 1.45, see page 33.

Question 1.37

1.37 Calls to a customer service center.

The service times for 80 calls to a customer service center are given in Table 1.1 (page 14). Use these data to compute the median service time.

1.37

cc80