16.20 ERP implementation.
Companies worldwide are investing in enterprise resource planning (ERP) systems. ERP is an integrated business management software system that allows companies to share common data across all functional business areas. By linking areas of a company with a single system, the premise is that companies will reduce costs and improve efficiencies corporate-wide. In a study, researchers investigated if ERP implementation had positive impact on facility management (FM) services. A survey was conducted on companies with and without ERP systems. Data were collected by company on the number of FM-related areas that have had productivity improvements in the given calendar year. The researchers were interested in testing the alternative hypothesis that the number of FM-related productivity improvements was greater for ERP companies than non-ERP companies.8
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